At Plushyworlds, we value your trust and are committed to delivering high-quality rugs, carpets, and doormats. While we ensure strict quality checks, we understand that concerns may occasionally arise. Please review our return and exchange policy below for clarity.

1. Return Eligibility

You may request a return under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The return request is made within 7 days of receiving the order
  • The item is unused, unwashed, and in its original condition with tags, packaging, and proof of purchase
Note: Custom-made or specially designed products are non-returnable, unless they arrive damaged or defective.

2. Items Not Eligible for Return

  • Customized or made-to-order rugs and carpets
  • Products damaged due to improper handling, misuse, or unauthorized cleaning
  • Minor variations in color, size, or design due to handcrafted nature or screen display differences

3. How to Request a Return

To initiate a return request:

  • Contact us within 7 days of delivery
  • Email: ind.plushyworlds@gmail.com
  • WhatsApp: +91-7897893732
  • Share clear images or videos showing the issue

Our team will review your request and guide you through the next steps. If approved, we will arrange a reverse pickup for domestic orders or provide return assistance for international orders.

4. Exchange Policy

Eligible products can be exchanged within the same category, subject to availability. If a replacement is unavailable, you may choose to:

  • Exchange for another item of equal value, or
  • Receive store credit for future purchases

5. Refund Process

After the returned item passes quality inspection:

  • Prepaid Orders: Refunds are processed to the original payment method within 7–10 business days
  • COD Orders: Refunds are issued via UPI or bank transfer
  • International Orders: Shipping charges are non-refundable unless the product was faulty or damaged

6. International Orders

  • Return shipping costs apply unless the product is defective
  • Customs duties and taxes are non-refundable
  • Please contact us before sending any return to receive proper instructions

7. Contact Us

Plushyworlds – Rugs, Carpets & Doormats

📍 Shop No. 9, Ground Floor, B Wing, Gulmohar ABC Apartment, Valley of Flower, Ashoka Township, Sinnar, Nashik – 422103

📧 Email: ind.plushyworlds@gmail.com

📞 Phone / WhatsApp: +91-7897893732

At Plushyworlds, we value your trust and are committed to delivering high-quality rugs, carpets, and doormats. While we ensure strict quality checks, we understand that concerns may occasionally arise. Please review our return and exchange policy below for clarity.

1. Return Eligibility

You may request a return under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The return request is made within 7 days of receiving the order

  • The item is unused, unwashed, and in its original condition with tags, packaging, and proof of purchase

Note: Custom-made or specially designed products are non-returnable, unless they arrive damaged or defective.

2. Items Not Eligible for Return

The following items cannot be returned or exchanged:

  • Customized or made-to-order rugs and carpets

  • Products damaged due to improper handling, misuse, or unauthorized cleaning

  • Minor variations in color, size, or design due to handcrafted nature or screen display differences

3. How to Request a Return

To initiate a return request:

  1. Contact us within 7 days of delivery via

  2. Share clear images or videos showing the issue

  3. Our team will review your request and guide you through the next steps

If approved, we will:

  • Arrange a reverse pickup for domestic orders, or

  • Provide return assistance for international orders

4. Exchange Policy

Eligible products can be exchanged within the same category, subject to availability. If a replacement is unavailable, you may choose to:

  • Exchange for another item of equal value, or

  • Receive store credit for future purchases

5. Refund Process

After the returned item passes quality inspection:

  • Prepaid Orders: Refunds are processed to the original payment method within 7–10 business days

  • COD Orders: Refunds are issued via UPI or bank transfer

  • International Orders: Shipping charges are non-refundable unless the product was faulty or damaged

6. International Orders

For customers outside India:

  • Return shipping costs apply unless the product is defective

  • Customs duties and taxes are non-refundable

  • Please contact us before sending any return to receive proper instructions

7. Contact Us

For any return or exchange-related queries, reach out to:

Plushyworlds – Rugs, Carpets & Doormats
📍 Address: Shop No. 9, Ground Floor, B Wing, Gulmohar ABC Apartment, Valley of Flower, Ashoka Township, Sinnar, Nashik – 422103
📧 Email: ind.plushyworlds@gmail.com
📞 Phone/WhatsApp: +91-7897893732